Website Fulfillment Policy

Effective Date: 10/04/2024

1. Purpose

This Website Fulfillment Policy outlines the procedures, responsibilities, and expectations related to the fulfillment of web design and development services by Novofex LLC (“we,” “us,” or “our”).

2. Scope

This policy applies to all projects undertaken by Novofex LLC, including but not limited to website design, development, hosting, maintenance, and support services.

3. Project Initiation

  • Client Onboarding: Upon signing the fulfillment agreement, we will conduct a kick-off meeting to discuss project goals, timelines, and deliverables.
  • Requirements Gathering: Clients are required to provide all necessary materials, including content, images, and branding guidelines, within 30 days of the kick-off meeting.

4. Project Timeline

  • Milestones: Each project will have defined milestones, and we will provide a project timeline that includes key deliverable dates.
  • Review Periods: Clients will have 15 days to review each deliverable and provide feedback. Failure to do so may result in project delays.

5. Communication

  • Regular Updates: We will provide regular updates on project progress through [email, project management software, etc.].
  • Point of Contact: Clients should designate a primary point of contact to streamline communication.

6. Payments

  • Payment Schedule: Payments will be made according to the agreed-upon schedule outlined in the fulfillment agreement.
  • Late Payments: Late payments may result in project delays or suspension of services until payment is received.

7. Refund Policy

  • Conditions for Refunds: Refunds may be issued under the following conditions:
    • If the project is canceled before the initiation of work.
    • If the client is unsatisfied due to a breach of contract or failure to deliver services as specified.
  • Refund Requests: To request a refund, clients must submit a written request to info@novofex.com within 15 days of the project cancellation or delivery.

8. Shipping or Delivery Policy

  • Delivery Method: All website deliverables will be provided electronically via [email, secure file transfer, etc.].
  • Delivery Times: The estimated delivery times for final deliverables will be outlined in the project timeline.
  • Rates: No shipping fees apply as all services are delivered digitally.
  • Eligible Destinations: Our services are available globally, subject to local regulations.

9. Return Policy and Process

  • Conditions for Returns: As our services are digital, returns are not applicable. However, clients may request modifications or corrections if the final product does not meet the agreed-upon specifications.
  • Return Process: Clients should submit any concerns regarding the final deliverable in writing within 15 days of delivery. We will work with clients to resolve any issues promptly.

10. Cancellation Policy

  • Cancellation of Services: Clients may cancel their project at any time prior to project initiation with a full refund, less any incurred costs.
  • Subscription Services: For any subscription services, clients may cancel their subscription at any time before the next billing cycle to avoid charges for that cycle.
  • Cancellation Process: To cancel services, clients must notify us in writing at info@novofex.com. Cancellations will be processed within 15 days.

11. Confidentiality

We respect the confidentiality of all client information and will not disclose any proprietary information to third parties without the client’s consent.

12. Governing Law

This policy shall be governed by the laws of the State of New Jersey.

13. Modifications to Policy

We reserve the right to modify this policy at any time. Clients will be notified of any significant changes.

14. Contact Information

For questions or clarifications regarding this policy, please contact us at:
billing@novofex.com

917-935-6289